The Cobblers Help Center
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Order Status
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Payment
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Shipping
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Return & Refund
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Quality issues
Order status
Can I keep track of my items throughout the entire process?
Payment
What if it turns out additional repairs and/or services are necessary?
When will I be charged for the repairs and or services?
Shipping
Is there a shipping fee?
Orders totaling $100 or more shipping is on us
Return & refund
What if the Cobblers cannot make the requested repairs and/or complete the selected services?
General
Who does all the “cobbling” and cleaning?
We, The Cobblers, do! Don't worry, we’re not sending your shoes anywhere shady!
Our hand-picked family of “cobblers” wields a combined legacy’s worth of cobbling expertise. Both in traditional, classic stylings (with a modern mind set), and worldly sneaker sensibilities; The Cobblers repairs, restores, and customizes all walks of footwear by its secretly held traditions and effectively updated practices.
You’ll be hard pressed to request something that is out of our scope; our Master Cobblers and Sneaker Specialists come in a number of disciplines, and have seen it all. Show us the shoe, and we’ll show you the way.
All work is performed by The Cobblers in the continental U.S.
How long will it take to get my order?
Once your items arrive at our repair facility, turnaround time is 5 days. Shipping typically accounts for about 1-2 days each way, although times can vary.
Wondering or worried? Just check the status of your order. We’ll reach out when we receive your items, and we’ll contact you again with a tracking number once your restoration has been completed.
What exactly is a “cobbler” anyway?
Very simply put, a “cobbler” is a person who expertly mends or makes shoes, and quite often, various other leather goods.
The Cobblers (that’s us) takes the ancient craft to another level — repairing, restoring and customizing all variety of contemporary footwear. This includes those prized and collectable designer sneakers that you want to keep looking “out-of-the-box” fresh, or those trillion dollar runway-ready “lifestyle” shoes that look like they’re from the future but fall into your everyday footwear category. We get it. They’re important to you.
We’ll handle your trophy pair(s) with care, as well your entire everyday rotation of footwear and handbags. And resurrect that old, retired pair of what have you that just needs a little dusting off and some fresh air. Whatever’s in your repertoire, The Cobblers steps up to the plate servicing sneaks, classic and traditional dress shoes, stilettos, boots, casuals, flats, sandals, you name it. For men women and children. For all walks of life.
What makes The Cobblers better than any other shoe repair service?
Where is The Cobblers located? Do you have any stores?
